Privacy Policy

The Savoy Mussoorie collects personal information that you provide directly to us when making reservations, checking in, or using our services. This includes:

• Name, address, phone number, and email address
• Payment information and billing details
• Identification documents as required by law
• Preferences and special requests
• Communication records and feedback

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

We use your personal information for the following purposes:

• Processing and managing your reservations and stay
• Providing personalized services and experiences
• Processing payments and managing billing
• Communicating with you about your booking and our services
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Marketing communications (with your consent)

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Payment information is processed through secure, PCI-compliant payment processors and is not stored on our servers.

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website analytics (Google Analytics)
• Email marketing services
• Customer support systems
• Booking and reservation management

Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

WhatsApp Business: When you contact us via WhatsApp, your messages and contact information are processed according to WhatsApp's privacy policy.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights or for any privacy-related questions, please contact us using the information provided below.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

If you have any questions about this privacy policy or our data practices, please contact us: